Sohee is a bright high school pupil, studying pet care when her school work-experience teacher gets her a 'plumb' job working in a call centre. She takes the job with enthusiasm, but is soon worn down by the high pressure and lack of support, gradually crushing her spirit until she can take it no more...
"There's a real sense of fury behind this film... The problem at its core is systemic but [director] Jung makes a strong case to the effect that it must be addressed with the same vigour as one would expect if individuals were causing equivalent harm. Sohee is broken to the point where she cannot see any hope. Oh likewise makes some bleak discoveries, but her attitude – as someone older with a stronger sense of possibility – is very different. Next Sohee speaks for people who do not have a voice, and it does so eloquently". Jennie Kermode, Eye For Film